Shipping & returns
Shipping costs are calculated after your items have been placed in your shopping cart and you have entered your shipping zip code. Shipping rates include insurance. Free shipping applies on orders with a subtotal of $100 or more, excluding bikes, e-bikes, frames, smart trainers, and over-sized products.
Shipping rates for bikes, e-bikes and smart trainers.
- Bikes: $100 flat rate
- E-bikes: $150 flat rate
- Framesets: $50 flat rate
- Smart trainers: $50 flat rate
- E-bike range extenders: $30 flat rate
Free shipping is available to orders shipped in the continental US and does not apply to orders shipping to Alaska, Hawaii, or Puerto Rico.
Once your order has shipped, you will receive an email or text containing your tracking number. This allows you to track your package during it's delivery process. Please note that we specify with UPS that no signature is needed on delivery of any package.
Please allow approximately 5 to 7 days for standard shipping on in-stock items depending on your precise location. Next Day Air and 2nd Day Air in-stock orders received before 2 pm EST during normal business days will ship same day.
*Free shipping is good for all products, unless otherwise stated.
Returns
ALL RETURNS ARE SUBJECT TO A 15% RESTOCKING FEE.
IBB Cyclery accepts returns and exchanges on any unused items in their original packaging with all tags attached if received by us within 30 days from the original shipping date. Any items returned that have been installed, used or damaged will not be accepted. To return an item, please follow these steps:
1. Email [email protected] and include the following information:
- Your Name
- Order Number
- Specify return type (return or exchange)
- Specify reason for return
- If exchanging, please specify brand, model and description (color, size, design, etc.) of the new item(s). If the exchange item you would like is unavailable, we will issue a refund.
2. Receive an email response within 24 hours of the next business day.
3. Box-up the item(s) you are returning with all original tags and packaging.
4. Print your name in a visible place on the outside of the package or on the shipping label.
5. Insure your package and obtain a tracking number from the shipping company.
6. Ship to:
IBB Cyclery
Return/Exchange c/o (your name)
185 E Center St
Ivins, UT 84738
Buyer is responsible to pay for return shipping. Shipping charges will only be refunded in full on items shipped in error by IBB Cyclery.
All refunds will be applied to the original purchaser’s credit card once the returned item has been inspected by IBB Cyclery to insure that it is unused, uninstalled and in original new condition along with the retail packaging. Refund notification will then be made via email. Please note that it make take several days between when IBB Cyclery applies a refund to the credit card and when your credit card company processes and posts the request.
All merchandise sold by IBB Cyclery carries the full and original manufacturer’s warranty. All warranty items must be inspected by IBB Cyclery and/or the item’s manufacturer to ensure that they are covered under the manufacturer’s warranty. Not all warranty claims may be accepted by the manufacturer.